
FAQ
As technology improves over time, costs will typically come down with the advancements. Remember when plasma TVs were first introduced into the market? In 2002 a 42" SONY plasma TV was the BEST technology you could buy and cost $13,999! Now, you can buy a 43" SONY 4K UHD Smart TV for $650!
Many technologies today are light years ahead of where they were in the early 2000's and the cost is significantly less. While a competitor’s price has gone up over the years, the Dockmate® price has gone down!
Dockmate® offers the very latest in wireless remote control system advancements, including proportional joystick throttle control and fully-customizable software that can be programmed to the boater’s exact specifications.
Dockmate® is continually improving our product, and hardware & software updates are readily available to provide the newest advanced features, even to older product that is already in the field.
YES, the Dockmate® has several unique features:
- State-of-the- art 2-way FHSS (Frequency Hopping Spread Spectrum) communication between the remote and receiver
- Fully proportional, 3 axis TWIST remote joystick
- Proportional throttle control (the more you push on the joystick, the more throttle is provided)
- Horn function on EVERY remote transmitter at no extra charge.
- Completely waterproof remote transmitters that float
- 3 yr warranty with 30 day satisfaction money back guarantee
- Customizable software to precisely adjust max and min throttle for engines and thrusters, if so desired. Unlike competitive brands which are not modifiable and are "what you see is what you get."
- SINGLE remote model for single engine vessels
- SINGLE & TWIN remote models have a flat keypad which is well-protected against accidental pressing
- Volvo IPS compatible with specific TWIST POD remote. TWIST remote feels like an exact replica of the Volvo IPS joystick offering proportional throttle control for EVERY function of the joystick…INCLUDING THE TWIST FUNCTION!
- Dynamic positioning - if the boat is equipped with dynamic positioning, then that function can be activated
- Redundant “fail-safe” technology with multiple relays
The Dockmate® warranty is 3 years and we also offer a 30 day satisfaction guarantee. If the transmitters are accidentally dropped overboard, they will float and the warranty will not be voided!
In the unlikely event that your Dockmate® ever needs to be serviced, it can be easily done in the USA where we maintain a large inventory of parts. The Dockmate® does not need to be sent overseas for service.
Simply stated, NO! Dockmate® uses an infinitely superior, state of the art 2-way FHSS (Frequency Hopping Spread Spectrum) with 88bit encoding, and FM modulation on the 433 MHz frequency that provides superior range. The rolling code changes 5x per second over 5 different channels eliminating any possible chance of interference.
Dual band units use only one channel on 433 MHz and one channel on 918 MHz. The transmission alternates between the two single channels allowing for possible interference and dead spots.
Currently, the Dockmate® is compatible with only the Volvo IPS system. The Dockmate® TWIST remote feels like an exact replica of the Volvo IPS joystick offering proportional throttle control for EVERY function of the joystick …INCLUDING THE TWIST FUNCTION! DOCKMATE TWIST IPS
The Dockmate® compatibility with Zeus PODS will be complete by Q3 2019
The cost of the Dockmate® system depends on the number of functions installed and the type of equipment you have installed on your boat. The cost is not related to the size of your boat. A cost of a TWIN Dockmate® system (port engine, strb engine, bow thruster, and horn) would start at $10,995, plus installation.
Please contact us for a personalized quote info@dockmate.us
YES, the Dockmate® system has redundant “fail safe” technology. In order for the engines to go into gear 4x relays contactors MUST activate.
If the Dockmate® remote transmitter is dropped, the boat will immediately go into neutral.
The main engine controls can be used immediately if the Dockmate® remote falls overboard or is lost.
NO! No wires are never cut or spliced to make the Dockmate® operational. Dockmate® has "Plug and Play" installation capability with many well-known brands, including the following:
-ABT-Trac
-Bosch
-Caterpillar
-CMC Marine
-Cummins (coming soon: Zeus pods)
-Deutsch
-Faston
-Flexball
-Glendinning
-Hirschmann
-MAN
-Mercury
-Morse
-MTU
-Rexroth
-Side-Power
-Teleflex
-Twin Disc
-Vetus
-Volvo Penta (incl. IPS with Dynamic Positioning)
-Yanmar
-ZF Microcommander
There is a battery indicator/status LED that will illuminate RED if your batteries are running low. If the batteries are too low, the Dockmate® will not transmit, therefore the boat will not go into gear and all functions will default to OFF or NEUTRAL. The main engine controls can be used if the batteries in the Dockmate® remote are dead.



